ACE System Experiences Technical Issues


By: Ashleigh Foor

On August 2, 2017, trade filers experienced technical issues using the ACE System. Users were advised to retransmit any messages (manifest, entry and summary) transmitted between 07:00 ET and 09:00 ET that did not receive a response or received an error message.

Because of the ACE system issues, CBP allowed an extra day without penalty on a national basis for any late filed entry summaries and payments that were due August 2, 2017.

At around 21:00 ET August 2, 2017, the ACE System was restored for ACE Portal functionality, as well as all ACE EDI message processing for all modes of transportation of Manifest (including Truck), ACE Cargo Release, ACE Entry Summary and ABI Queries. Statement processing and other Automated Commercial System (ACS) applications were not impacted by the ACE issue.

As of 11:30 ET August 3, 2017, the ACE System continued to be stable and processes operating normally.

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