ECTI Blog » Jobs/Careers

Available Customer Service/Export Compliance Position

Danielle McClellan — Tue, 05 Jul 2011 13:50:54 +0000

Basic Purpose

Responsible for the administration of customer service issues, customer communications and customer requests and orders on a daily basis. Maintain and ensure integrity of all customer data in the business systems, including customer property, orders and associated dollars. Assure that all customer requests for quotes are properly managed in the PTS system. Responsible for maintaining and ensuring accurate backlog, orders, and market segmentation data.

Position Specification

Education/Experience

An Associates or Bachelors degree with a minimum of 5 years related industry work experience.
Solid understanding of military and commercial export compliance regulations.
Demonstrated ability to effectively and professionally communicate with all levels in the organization, vendors and customers.
Understanding of pricing models.
Proven negotiation skills.
Strong verbal and written communication skills.
Strong computer skills with working knowledge of MS Office and Access.
Proven team-work capabilities and experience.

Additional Requirements

Understanding of the Fourth Shift or Syteline ERP system.
Able to handle and resolve customer complaints and problems and escalate when required.
Willing and able to develop long-term relationships internally and externally.
Attention to detail.

Functional Scope

The Customer Service Representative provides support to both the internal and external customers of the company. This position plays an active role in the maintenance and management of the various business systems. Success in this role will require a proactive approach and the ability to create and implement process improvements to ensure that the systems and processes are as robust as possible to provide superior service to the customers.

Duties and Responsibilities

Responsible for the accurate and timely management of all sales order activity.
Ensure all sales data is accurate and complete in order to maintain order, market and backlog reporting integrity including schedule and associated dollars.
Responsible for raising export compliance concerns to the DECA or DECA backup when required.
Serves as a central point of contact for customer inquiries. Provides customers with updated order and delivery status.
Responsible for inputting data (RFQs, pricing, status, etc) into the PTS (Proposal Tracking System) and ensuring that all data is accurate and complete and up to date.
Provides engineering with request for quote information required to initiate estimating process.
Performs contract review and order acceptance process. Controls and maintains master contracts/ purchase order files.
Assists with the configuration control process.
Performs the EDI transaction conversion to the business system. Tracks changes in delivery dates, prices and handles terminations.
Maintains customer information in the various business systems.
Responsible for disseminating Terms and Conditions, special shipping instructions, configuration changes and quality requirements throughout the organization.
Assists accounting with invoicing and collection issues.
Review Customer Scorecards.
Perform other duties as required by the business and as instructed by supervisor.

Essential Functions of Position

Interpersonal Skills

Must be able to communicate clearly and effectively with all levels of personnel within the organization and the customer.
Must be able to communicate orally and/or in writing as to work requirements, work in progress, and/or work completion
Must be able to follow complex instructions and/or directions. May require ability to decide on a course/sequence of action

Schedule and Planning

Must be able to schedule and organize time effectively to satisfactorily complete assigned tasks and functions.

Physical Effort

Minimal physical effort
May be required to travel occasionally to customer premises or corporate office.
Operate personal computer.

Working Conditions

Primarily work in office areas with exposure to shop floor.
Generally responsible for the safety and clean up of own work area.

Disclaimer

The above information on this job description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibility and qualification required of employees assigned to this job.

Contact Pamela R. Daly regarding this position at:

Barnes Aerospace

169 Kennedy Rd

Windsor, CT 06095

P: 860-687-5270

F: 401-228-0823

pdaly@barnesaero.com

Export Employment Opportunity

Danielle McClellan — Tue, 03 May 2011 13:28:07 +0000

Southern California Company seeking to hire full time employee to handle the administrative requirements of exporting our product to international customers.

Must have experience in properly classifying material for US State Department or US Commerce Department licenses.

$40,000-$50,000 starting salary with company benefits of: company bonuses, matching 401K, medical/dental insurance.

If interested, please send your résumé to:

Shawn Johnston

Director of Corporate Operations

Integrated Procurement Technologies (IPT)

Tel: (805)682-0842

Fax: (805)682-9434

e-mail: shawn@iptsb.com

www.iptsb.com

Global Trade Manager/ITAR Postion Available

Danielle McClellan — Thu, 19 Aug 2010 16:47:30 +0000

Location: Carlsbad, California

Candidate must ensure that the international business activities of all ViaSat operating units are conducted in full compliance with all relevant US Government regulatory requirements. This must be accomplished concurrent with providing the highest level of customer service to our internal and external customers, and in a manner that ensures program objectives are fulfilled.

We are seeking a dynamic candidate, who can “think outside the box” and can direct an Import/Export program with a real team approach and the ability to deliver timely compliant solutions to import/export issues.

Outstanding communication and issue resolution skills are required. Must also be proficient in Microsoft Office as well as an excellent working knowledge of the ITAR.

Required. Extensive knowledge of the ITAR, EAR and OFAC Regulations. Outstanding communication skills both written and verbal. Ability to prepare TAA’s, MLA’s, Dept of State export licenses, AES filings, and any other specific required documentation called for in an Import/Export environment

US Citizenship Required

For more information and to apply, go to www.viasat.com/careers and search job requisition number: 4846

Trade and Regulatory Compliance Analyst Opening

Danielle McClellan — Mon, 09 Aug 2010 14:42:07 +0000


Job ID	2078
Job Location	Bay Area CA – San Francisco
Job Category	Legal
Date Posted	Aug 4, 2010

The world is changing. Join the Riverlution! At Riverbed, we bring the world closer together so every person and every company can find the fastest way to the possible. Imagine if you could run applications up to 100 times faster over your WAN, reduce network traffic by up to 95%, and collaborate anywhere as if you were in the same room- you can!

Riverbed is the IT performance company. WAN optimization solutions from Riverbed liberate businesses from common IT constraints by increasing application performance, enabling consolidation, and providing enterprise-wide network and application visibility – all while eliminating the need to increase bandwidth, storage or servers

Riverbed offers the rewarding experience of working with the best minds in the industry who are changing the world through cutting edge technology and applications. We need cross-functional thinkers with the ability to see and link the pieces of the big picture together across all functions to make our business grow and flourish. Join us on this journey, and help us create the world of the future. We offer competitive salary and an attractive benefits package.

Under the direction of the Associate General Counsel, the Trade and Regulatory Compliance Analyst will support Riverbed’s import/export trade compliance and product regulatory compliance efforts. This includes supporting the development and maintenance of a formal trade compliance program relating to both import and export of products, as well as supporting Riverbed’s product compliance efforts. While the position reports into the legal department, the Trade and Regulatory Compliance Analyst must be able to work across multiple organizations, including operations, sales operations, support, engineering and product management. Additionally, the position must maintain good working relationships and actively cooperate with internal and external customers, business partners, outside consultants and applicable government agencies. The Trade and Regulatory Compliance Analyst will be responsible for documenting processes, training of internal departments, record-keeping, developing documentation for customers and partners, and responding to ad hoc trade compliance issues. This is a generalist position, responsible for supporting a wide range of trade and regulatory issues under the direction of the legal department and with assistance from other Riverbed departments and outside consultants as necessary.

ESSENTIAL FUNCTIONS
•Classify products for import and export using the Harmonized Tariff Schedule, Export Administration Regulations, and other established regulatory information.
•Research, report and implement international trade data in order to ensure global import, export and supply chain compliance.
•Provide training to our internal customers.
•Respond to inquiries from Customs Brokers and Freight Forwarders regarding HTS classification, ECCN classifications, documentation requirements, and other import and export regulations to ensure timely clearance.
•Assist engineering and product management in documenting product regulatory compliance for customers and partners.
•Publish trade and regulatory compliance information to customers and partners to enable easier self-service for trade and regulatory-related questions.
•Correspond with foreign vendors and purchasing to obtain documentation and information necessary for supply chain security and timely customs clearance of import and export transactions.
•Maintain and distribute performance reports to provide awareness and measure effectiveness of import, export and supply chain compliance programs.
•Assist in developing and maintaining policies, procedures and instructions manual to assure compliance with import and export laws, regulations, administrative practices and supply chain security.
•Assist in identifying new procedures and methods to expedite the import and export of shipments and deliveries to customers, and identify cost savings plans for the efficient and compliant operation of global trade.
•Perform other work-related duties as assigned.

EDUCATION, EXPERIENCE AND SKILLS REQUIRED
•Five + years experience in international trade and compliance and/or IT product regulatory/homologation compliance.
•Strong working knowledge and experience with import and export regulations and audit practices.
•Bachelors Degree or higher.
•Excellent communication skills (verbal, written, presentation) with ability to implement and conduct training programs.
•Proficient in Microsoft Office.

DESIRABLE QUALIFICATIONS
•Licensed U.S. Customs Broker.
•Certified U.S. Export Compliance Officer.
•Familiarity with trade issues specific to encryption.
•Global logistics experience.
•Information technology product homologation experience.
•Familiarity with international regulations applicable to IT equipment, such as WEEE, RoHS and REACH.
•Desire to learn.
•Self-starter with the ability to meet or exceed deadlines, prioritize, multi-task, and maintain flexibility in fast-paced, changing environment.

Riverbed Technology, Inc. is a San Francisco company near CalTrain, Muni and BART, with excellent salary, options and benefits. We are proud to be an EEO/AA employer M/F/D/V

www.riverbed.com

Apply Now

Eric Hirschhorn Finally Gets BIUS Under Secretary

John Black — Wed, 09 Jun 2010 13:43:55 +0000

Long time export compliance expert Eric Hirschhorn is now the Under Secretary of Commerce Department’s Bureau of Industry and Security. Exporters should welcome this; Eric brings with him an extremely impressive resume and a recognized reputation as an experienced export compliance expert. His appointment was delayed by Congress for reasons relatively unrelated to his competence.

Besides extensive experience as a trade control lawyer, he also served as the Executive Secretary of the Industry Coalition on Technology Transfer (ICOTT), an association that sought to influence US trade control rules and policies. He also served as the Deputy Assistant Secretary for Export Administration from 1980 to 1981.

It’s nice to see that President Obama has staffed the upper level of the Commerce Department with a solid team of leaders who have extensive export compliance experience.